Return & Refund Policy – Kipenzi Subscription Service

1. 7-Day Satisfaction Guarantee

We offer a 7-day refund window for all new subscriptions. If you are not completely satisfied with your Kipenzi experience, you may request a full refund within 7 days of your initial purchase.

• Refund requests must be sent via email to support@kipenzi.me.
• You must include your account email address and the reason for cancellation.
• Upon approval, your refund will be processed within 5–7 business days.
• Access to the service will be discontinued once the refund is issued.

2. No Refunds After 7 Days

Subscriptions are billed on a recurring basis (monthly or annually). No refunds will be issued for cancellations made after the 7-day period, even if the content has not been used.

• You may cancel your subscription at any time to avoid future charges.
• Cancellation does not entitle you to a partial refund for the unused portion of your current billing cycle.

3. Cancellation of Subscription

You can cancel your subscription anytime through your account dashboard or by contacting us at support@kipenzi.me.

After cancellation:

• You will retain access to all eBooks and features until the end of your current paid period.
• No further payments will be charged.

4. Digital Product Disclaimer

All content provided by Kipenzi (eBooks, illustrations, audio, etc.) is digital and non-tangible. As such:

• No refunds are provided for downloaded or accessed content after the 7-day window.
• Sharing or redistribution of content violates our Terms of Service.

5. Billing Errors

If you believe you’ve been charged in error (e.g., duplicate charge), please contact us immediately at support@kipenzi.me. We will investigate and correct any verified errors promptly.

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